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The documents below include referral information and user guides for both homelessness professionals and potential Clearing House clients.
If you have any questions please contact the Clearing House Helpdesk by phone on 020 3856 6008 or email at ch@mungos.org.
3 Thomas More Square, Tower Hill, London E1W 1YW | 020 3856 6000 | info@mungos.org
© 2024 St Mungo’s Registered Charity No 1149085, Company No 8225808, Housing Association No LH0279, VAT Registration No. 155 134 821
Website by St Mungo’s. Maintained by Core Bid Management.
Appeals Policy
Case Closure and Reopen Guidance
Clearing House FAQs November 2022
Clearing House Nomination Policy & Procedure v1.1
Clearing House Sensitive Lets Policy & Procedure v1.1
Clearing House User Agreement v4
Complaints Policy
Couples Referral Guidance
Data Protection and Information Sharing Policy
Eligibility Policy
High Needs Quota Policy & Procedure
Hostel Decant Policy & Procedure
Nomination Guidance
Nominations Appendix A – Allocations and Prioritisation
NSNO Low Needs Staging Post Offer Policy & Procedure
Policy Addendum Clarification 2019
Referral and Waiting List Policy & Procedure
Referral Coaching Policy & Procedure – Volunteers v1.0
Referral Form Minimum Standards v1.2
Resettlement Policy & Procedure
Tenancy Review Policy & Procedure
Transfers Policy & Procedure